Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not, we're here to help.

Return Window

Returns are accepted within 30 days of the delivery date.

Return Eligibility

To qualify for a return, items must be:

• Unworn and unused

• In their original condition

• With all original tags attached

• In the original packaging where possible

Items that show signs of wear, washing, damage, or alteration may not be eligible for a refund.

How to Start a Return

To request a return, please contact our customer support team with your order number.

Once your return is approved, we'll provide return instructions. All returns should be sent to our return address in British Columbia, Canada.

Return Shipping

Unless the item is defective, damaged, or shipped incorrectly, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you would like a different size or colour, please contact us to arrange an exchange, subject to product availability.

If the requested item is unavailable, a refund will be issued after the returned item has been approved.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We'll work with you to resolve the issue as quickly as possible.

Final Sale Items

The following items are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective:

• Clearance or final sale merchandise

• Gift cards

• Any items marked as non-returnable at the time of purchase

If you have any questions about our Return & Refund Policy, please contact our customer support team before making a purchase.